Frequently Asked Questions

1. What are your business hours?

My business hours are Monday to Friday, 9 AM–5 PM. I am closed on Sundays. You’re welcome to contact me outside of these hours, but please note I may not respond immediately.

2. How can I contact you?

You can reach me via email at: hello@thefloweringbaker.co.uk
I’ll also be adding a phone number soon, so check back for updates!

3. Do you offer delivery services?

At this time, I offer collection-only services from LE65. Once the initial payment is made, the full address will be provided.

4. What payment methods do you accept?

Currently, I accept payments via bank transfer only.

5. Do you offer custom orders?

Yes! All of my cakes and cupcakes are bespoke and made to order.

6. What is your cancellation policy?

If you need to cancel your order, please provide at least 14 days’ notice before the collection date.

Cancellations made 14–8 days before collection will receive a full refund of the final payment (if already paid). However, the initial deposit is non-refundable.
Cancellations made 7 days or less before collection will not be eligible for a refund.
Please note that preparatory work, such as purchasing ingredients or decorations, may begin well in advance of your collection date.

7. Are there any allergens in your products?

I do not operate a nut-free bakery. My cakes and cupcakes are prepared in a home environment where the following allergens may be present: celery, gluten (wheat), crustaceans, eggs, fish, milk, mustard, nuts, peanuts, sesame seeds, soy, and sulphur dioxide.
If you have dietary requirements or concerns, please notify me at the time of ordering.

8. How far in advance should I place my order?

For birthday and celebration cakes/cupcakes, please order at least 2 months in advance.
For wedding cakes, I recommend ordering at least 6 months in advance.

9. Where are you located?

I’m based in Ashby-de-la-Zouch, Leicestershire, UK.

If you have any further questions, feel free to get in touch by email (hello@thefloweringbaker.co.uk) or submit an enquiry using the contact form below!