Terms & Conditions

Please read carefully before placing your order.

Definitions:

• TFB is the Flowering Baker.
• Customers are referred to as “you”, “your” or “them”.
• Order can mean “cake” or “cupcakes”.
• Initial payment is also known as down payment or non-refundable deposit.

Design Variations:

• All TFB’s cakes are bespoke and handmade to order using premium ingredients and an exquisite attention to detail. Due to the organic nature of artistic buttercream flowers, there may be variations in colour and style. Whilst TFB will make every attempt to match the customer’s chosen design and colour, bespoke cakes are a work of art. It may not be possible to match the colour nor design exactly due to Copyright, however, TFB’s own interpretation and style will be administered within a customer’s request. TFB does not offer discounts or refunds if the exact shade of a colour is not achieved or if a variation occurs due to slight colour differences under natural, fluorescent, low light etc.
• During the warmer months, cakes may be decorated using a combination of buttercream and ganache, or ganache alone, at my discretion. This is to ensure the cake remains stable and maintains its appearance in higher temperatures.

Price:

• Your quote is valid for 48 hours (for Birthday & Celebration Cakes only) and 5 days (for Wedding Cakes only) from when your quote/invoice has been sent. If the customer accepts the quote an Initial Payment must be made and cleared in TFB’s account within that time. If this is not received, the date will be made available for other customers. Upon receipt of your Initial Payment (see below), your price and collection (for Birthday & Celebration Cakes) or delivery date (for tiered cakes only) is secured and will not be subject to price escalation under normal circumstances.
• In exceptional circumstances and events which are beyond the control of TFB e.g. acts of God etc, prices and collection dates may be subject to change.
• All quotes provided more than 6 months before your event are considered a guide. The final price for your custom wedding cake will be confirmed and sent to you 60 calendar days prior to your event date.
• Please note that due to unpredictable market conditions, the final price may increase from the initial estimate if there is a significant and drastic rise in the cost of ingredients. However, once the final quote has been issued and accepted, and an initial payment paid, the price for the agreed-upon design will be fixed and will not be subject to further price changes. (Based on current (2026) projections, any increase for 2027 is expected to be no more than 10%, and for 2028 is expected to be no more than 20%. This is a guide and maybe subject to change).

INITIAL PAYMENT:

For Celebration & Birthday Cakes:

• An Initial Payment (50% of the total quotation) is required to be made and cleared in TFB’s account within 48 hours of receiving the quote to secure the commissioning of your order and chosen collection date.  After 48 hours, if no fee has been received then the event date will be released and another booking may be taken, which may mean I am no longer able to accommodate you.
• This must be paid at least 30 calendar days before the collection date.
• If an order is made within 30 calendar days before collection date, the customer must pay in full so that sourcing ingredients, research and preparation can commence. 
• It is the Customer’s responsibility to make the Initial Payment on time.

By paying the Initial Payment you are accepting and agreeing to the Terms and Conditions set forth in this agreement.

For Wedding Cakes: 

• An Initial Payment (£100) is required to be made and cleared in TFB’s account within 5 calendar days of receiving the quote to secure the commissioning of your order and chosen delivery date.  
• After 5 days, if no fee has been received then the event date will be released and another booking may be taken, which may mean I am no longer able to accommodate you.
• For quotes provided more than 6 months before your event please see ‘Price’ section above for final price agreement.
• If an order is made within 60 calendar days before collection date, the customer must pay in full so that sourcing ingredients, research and preparation can commence.
• It is the Customers’ responsibility to make the Initial Payment on time.

By paying the Initial Payment you are accepting and agreeing to the Terms and Conditions set forth in this agreement.

CAKE ORDER INVOICE:

• Please review all the details carefully especially; cake tier sizes, flavour choices, design, spellings of names, numbers, allergen information, delivery time, address and contact number(s). Please advise TFB of any changes as soon as possible.
• The cake will be made according to the booking form and it is imperative that all details are checked carefully. Any errors not picked up on the invoice before the cake is made will not be considered to be TFB’s error.

FINAL PAYMENT:

For Celebration & Birthday Cakes:

• Payment for the remaining 50% is required to be made and cleared in TFB’s account no later than 14 calendar days before the collection date. A reminder will be sent before the final balance is due. This is then non-refundable in the event of a cancellation. 
• If the final payment is not received 14 days before your event, then TFB has the right to cancel your booking. The initial payment paid to secure your date is then non-refundable and non-transferable and TFB may no longer be able to accommodate your booking.
• It is the Customer’s responsibility to pay this on time.

For Wedding Cakes:

• Payment for the remaining balance is required and cleared in TFB’s account no later than 60 calendar days before the delivery date. A reminder will be sent before the final balance is due. This is then non-refundable in the event of a cancellation.
• If the final payment is not received 60 days before your event, then TFB has the right to cancel your booking. The initial payment paid to secure your date is then non-refundable and non-transferable and TFB may no longer be able to accommodate your booking.
• It is the Customers’ responsibility to pay this on time. 

LATE INITIAL OR FINAL PAYMENT:

If Initial Payment is not paid and cleared in the receiving account within 48 hours of the quote then TFB reserves the right to cancel the order. If Final Payment is not paid and cleared in TFB’s account at least 14 calendar days before the collection date then the order will not be released until it has been paid.

HOW TO PAY: 

Payment can only be made by bank transfer. Card payments cannot be made via phone call nor on collection. Cash payments cannot be accepted. Please email me (hello@thefloweringbaker.co.uk) with confirmation of transfer in order to prompt acknowledgement of the payment. A receipt will be sent by TFB upon cleared payment.

• • Business Bank Name: Monzo
  • Business Account Name: SING YAN LAW
  • Sort Code: 04-00-03
  • Account Number: 57745291

Items Supplied by Third Parties for Decoration

• TFB cannot be held responsible for delays on items being supplied from other companies e.g., cake toppers, cake stands, flowers etc.
• If a bespoke cake topper or stand is required, please give TFB at least one month’s notice to order it.
• If you are ordering a topper or cake stand yourself, please check the size with TFB to make sure it is
  suitable for your cake and ensure the lead time is in line with your event. TFB strongly recommends this to be ordered as soon as possible.
• If ordering items yourself, TFB cannot be held responsible for any errors in size, shape or design as the
  ordering has not been carried out by TFB.
• TFB reserves the right not to use anything supplied by a third party if TFB feels it’s unsuitable.

Fresh Flowers Supplied by Florists or Faux Flowers Supplied by Stylist

• If fresh flowers are being added to a cake by a florist, TFB must be made aware at point of order.
• If the florist has been chosen by you, TFB would always advise that you discuss this with them too. The cost of any fresh or faux flowers will be added to your florist/stylist’s bill. It is advised to order a few extra flowers so TFB has a good selection to work with.
• TFB can only work with what your florist/stylist provides on the day. Please ensure they order flowers for the cake that are of the same high standard as the rest of the florals. TFB cannot be responsible for any unsuitable or toxic flowers used on your cake.
• If your florist/stylist does not meet TFB at the agreed time at the venue, TFB cannot always guarantee that she will be able to wait for them to arrive.
• If TFB cannot wait due to lateness of your florist/stylist, then they would have to add the flowers to the cake, and TFB cannot be held responsible if the arrangement made does not then match TFB’s vision and design for the
  cake and take no responsibility for the way the flowers have been added to the cake which may not be in a
  food safe way.

CHANGING YOUR ORDER:

For Celebration and Birthday Cakes:

• Once the Initial Payment has been made and cleared in TFB’s account, any changes to your order cannot be made. If the Customer requires amendments to be made to the original order, TFB reserves the right to reassess the original quotation, which may result in a revised quotation and collection date. 

For Wedding Cakes:

• The customer may make alterations to the cake design and order up to 6 weeks prior to your delivery date. Whilst every effort will be made to accommodate changes to the design, please note that changes within 6 weeks of delivery cannot always be guaranteed.
• Changes to cake designs , venue, date or time, may be subject to an additional cost. This will be discussed with you when making the changes. TFB reserve the right to increase a quoted price in the event you request a variation to the work.

Collection & Delivery:

For Celebration & Birthday Cakes:

• TFB does not offer a delivery service, all cakes are collection only from LE65. A collection date and time will be agreed between TFB and the Customer. If the order is not collected at the agreed time, the TFB reserves the right to charge a Late Collection Fee of £10 for every 30 minutes thereafter which will be added to your order. This fee must be paid and cleared in TFB’s account before the order is released to the Customer. 
• If the Customer is unable to collect their order at the agreed collection time, they must contact TFB immediately to rearrange a new collection time. Failure to collect your order or contact TFB will result in your order being sold or donated with no refund.

Upon collection, the Customer assumes all liability and responsibility for the condition of the order at the point of handover.

• If there are any issues, please contact me within 24 hours with any photos and videos of your cake/cupcakes.

For Wedding Cakes:

• Delivering and setting up a wedding cake is a delicate and intricate task, which is why I personally handle every step. To ensure a stress-free and seamless experience, I will coordinate directly with your wedding coordinator so everything is flawlessly in place for your big day.
• Local delivery is charged at £0.45 per mile plus set-up and delivery time. 
• TFB will deliver your cake to your venue at a prearranged time. This will be discussed during the consultation or final details call, and TFB will advise the venue in advance of our arrival time.
• If the delivery time needs to be changed, please advise TFB as soon as possible, ideally at least 14 days in advance, TFB cannot always guarantee a change of delivery time will be possible.
• It is your responsibility to ensure you have provided TFB the correct delivery information and delivery time. This will be on your cake order invoice, so please ensure this is correct.
• In the rare event where TFB may be faced with a ‘force majeure’ e.g., severe weather conditions, road accident, severe traffic issues, public unrest or other unexpected events that may make delivery to your venue impossible, please be assured that TFB would always do their best to deliver as prearranged, but some circumstances would be out of TFB’s reasonable control. Please ensure you have adequate wedding insurance in place to cover this eventuality.
• It is your responsibility to ensure you have given TFB with the set-up details and location of the cake at the venue. TFB cannot be responsible for the location of the cake at the venue. Please ensure that the display location is level, stable and strong enough to hold the cake. The cake must not be in any direct source of heat, in a sunny window/conservatory or in a location where it could be knocked easily by guests.
• TFB reserves the right to change the location of the cake at the venue if it is unsuitable and may cause damage to the cake.
• TFB reserves the right not to use a cake stand provided by the venue or yourself if it will not hold the weight of the cake. Cake stand(s) are available to hire if you wish. This will be discussed at your consultation.
• TFB will photograph the cake at the venue as proof that it has been delivered and set up and left in perfect condition.

Upon delivery, the Customer assumes all liability and responsibility for the condition of the order at the point of handover.

• If there are any issues, please contact me within 24 hours with any photos and videos of your cake and/or cupcakes.

Wedding Taster Box:

• Pre-order or purchase your Wedding Taster Box and, if your cake is booked, its cost will be credited toward your bespoke wedding cake.

Cancellations:

• On a rare occasion when TFB needs to cancel an order due to exceptional circumstances beyond TFB’s control*, as much notice as possible of the cancellation will be given and any monies paid, including deposits will be refunded. If required, TFB will also assist in finding a replacement baker of the same/similar high standard to make your cake for you.
• *This does not include a force majeure that may occur on the event day.

For Celebration and Birthday Cakes:

• If the final payment is not received 14 days before your event, then TFB has the right to cancel your booking. The initial payment paid to secure your date is then non-refundable and non-transferable and TFB may no longer be able to accommodate your booking.
• In the event that the Customer has to cancel the order, they must give at least 14 calendar days notice from the collection date, as some work may have already been started e.g. preparatory work, gathering ingredients, purchase of personalised decorations etc. For cancellations made between 14 and 8 calendar days before the collection date, a total of 100% of the Final Payment only (if already paid) will be refunded. (As stated above, the Initial Payment is a non-refundable deposit so this will not be refunded to the customer). For cancellations made between 7 calendar days and the date of collection, Final Payment (if already paid) will not be refunded.

For Wedding Cakes:

•  If the final payment is not received 60 days before your event, then TFB has the right to cancel your booking. The initial payment paid to secure your date is then non-refundable and non-transferable and TFB may no longer be able to accommodate your booking. It is the Customers’ responsibility to pay this on time. 

Complaints:

• Should the Customer be dissatisfied with their product, TFB must be contacted within 24 hours of the collection/delivery time (with photos/videos) in order for TFB to assess if there is a claim for compensation. Complaints made after 24 hours will not be assessed by the TFB.

In-edible items:

• Sometimes cakes may contain in-edible items such as dowels, ribbons, toppers, cake card etc. These items must be removed before serving and TFB accepts no responsibility for any harm these might cause. 

Allergies:

• TFB is not a nut-free bakery. If there are any dietary requirements, Customers are responsible for notifying TFB at the time of ordering. All TFB’s cakes are made in a home environment where Celery, Gluten (Wheat), Crustaceans, Egg, Fish, Milk, Mustard, Nuts, Peanuts, Sesame Seeds, Soya and Sulphur Dioxide are present. It is the Customer’s responsibility to notify their guests of this risk. TFB holds no responsibility for allergies or complications due to consumption of cakes produced by TFB. 

Marketing & Photography:

• TFB respects the privacy of all their customers and will not disclose the identity of customers without permission, only the first name will be used for e.g. Testimonials/Reviews. However, TFB will photograph the Customer’s cake and reserves the right to use photographs for its social media, display or promotion without compensation to them. If the Customer does not wish for their cake to be published they should inform TFB when ordering. Photos will be published after the Customer’s event.
• The Flowering Baker is the sole designer and owner of the final cake design. In any original designs created and designed by the company, all rights shall remain the exclusive property of the company.
• TFB designs may be published in the media e.g., wedding magazines, websites, and blogs. TFB reserves the right to use any image of a customer’s cake made by TFB for publication after the delivery date.
• The customer has no ownership rights over any cake design.